Revision Policy
The number of revisions depends on the package or service scope agreed upon at the start of the project. Clients may request revisions within the defined limits.
We aim to ensure complete satisfaction by refining deliverables within the agreed requirements.
- No additional charges apply as long as the original scope and concept remain unchanged
- UI/UX design revisions are typically delivered within 24–48 hours
- Software or app-related revisions may take 24–72 hours depending on complexity
- Major changes outside the approved scope may require additional time and cost
Project Turnaround Time
Turnaround time refers to the delivery of initial concepts or development milestones after confirmation and receipt of a complete project brief.
- UI/UX Design: 24–48 hours for initial drafts
- Mobile App Development: Timeline varies based on features and complexity
- Web App Development: Estimated timelines shared per project scope
- Custom Software & SaaS Development: Milestones defined during project planning
- API & Integrations: Timeline depends on system requirements
Projects begin only after all required information and approvals are received. Delays in client response may impact delivery timelines.
Refund Policy
Due to the nature of digital services, refunds are subject to eligibility and are not applicable under the following conditions:
- Approval of initial design, prototype, or development milestone
- Significant work has already been completed
- Revision requests have been initiated
- Lack of communication from the client for more than 2 weeks
- Engagement of another company or developer for the same project
- Incomplete or unclear project requirements
- Request for a complete change in scope or direction
- Refund request submitted outside the eligible timeframe
- Business closure, internal changes, or change of mind
Additional conditions:
- No refunds after final delivery of files, source code, or deployment
- Service bundles are partially refundable only for unused services
- Services such as maintenance, support plans, hosting, or third-party tools are non-refundable
- Once a refund is processed, all rights to the work remain with Dab Soft App
Refund Eligibility Timeline:
- UI/UX & Design Services: Within 30 days
- Development Projects: Within 90 days (depending on project stage)
Dab Soft App reserves the right to reject or cancel any project at its discretion.
How to Request a Refund
To request a refund, you may:
- Email: info@dabsoftapps.com
- Call: (512) 298-5044
All requests are reviewed by our team. Once processed, you will no longer retain rights to any submitted work, designs, or code.
Quality Assurance Policy
We are committed to delivering high-quality, reliable, and scalable software solutions.
- All projects follow structured development and testing processes
- We ensure performance, usability, and security standards are met
- Each solution is built to align with client requirements and industry best practices
Satisfaction Commitment
Client satisfaction is a core priority at Dab Soft App.
- Revisions are provided within agreed limits
- We work collaboratively to ensure deliverables meet expectations
- Continuous feedback is encouraged throughout the project lifecycle
Delivery Policy
- Deliverables are shared via secure channels such as email, repositories, or client dashboards
- Timelines vary depending on project scope and complexity
- Clients are encouraged to review and approve deliverables promptly to avoid delays
Record Maintenance
- Project files, code, and assets are محفوظ for up to 3 months after completion
- Projects inactive for more than 3 months may be marked dormant
- Reactivation of dormant projects may require additional charges
Maintenance & Support
- Ongoing support or maintenance services are provided based on selected plans
- Requests outside agreed support scope may incur additional charges
Communication Policy
Official communication is conducted only through:
- Email: info@dabsoftapps.com
- Phone: (512) 298-5044
We are not responsible for any communication conducted outside our official channels.
Customer Support
Our support team is available to assist with your queries and technical concerns. Response times may vary depending on the nature of the request.